Service and Customer Support Associate
Employer · Wilo Magyarország
Enquiry clerk
Transport clerk
Office clerkFull-timeTörökbálint
Join our stable, established international company where you will play a key role in ensuring smooth cooperation between the service team and our clients!
Tasks
- Maintain contact with clients via phone and email, and coordinate the entire service request process
- Handle service requests, track orders, and record data in our ERP system
- Procure necessary spare parts and materials
- Manage warranty matters
- Ensure the closure of work orders and support the invoicing process
- Maintain contact with the factory and our suppliers
Conditions & benefits
Compensation recognizing experience and performanceStable, successful international company under German ownershipModern, inspiring work environmentSupportive managers and a close-knit teamVaried, responsible tasks
Requirements
- At least 3-5 years of experience in service coordination or customer service
- Proficient use of MS Office programs, especially Excel
- Active intermediate English language skills
- Work accurately and with a deadline-oriented approach
- Possess excellent organizational and communication skills
- Able to work well independently, but also happy to work in a team
- Knowledge of SAP or Navision ERP systems (advantage)
- Experience gained in a technical environment (advantage)