Customer Solution Coordinator

Employer · DHL Supply Chain Hungary Limited

Enquiry clerkBusiness analystTransport clerkFlexibleFull-time

Budapest District IX

Join DHL Group, a global leader in logistics and supply chain solutions, and be part of a team that values innovation, collaboration, and excellence in service delivery. We are looking for a motivated Customer Solution Coordinator to support the Customer Solution Manager in managing large complex solutions and ensuring that contracted and committed customer key performance indicators are met.

Tasks

  • Be the contact person for claim management and claim closure.
  • Support on Customer Satisfaction Index (CSI) management, define actions & follow up on actions.
  • Support on Change Request (CRF) management, define actions & follow up on actions.
  • Support the Complaints handling process ensuring complaints are followed up and closed within committed timeframes.
  • Support on Monthly Business Review (MBR)/Quartery Business Review (QBR) preparation and ensuring that MBR/QBR's with key customers are succesful.
  • Support on Issue & Action (I&A) log problem solving, performance imrpovement actions.
  • Support on process improvements, continuous imrpovement & first choice projects.
  • Organise and lead cross functional team discussions (ops, finance, IT, commercial) to close claims, change requests, I&A log, process improvement actions.
  • Support investigations on loss making customer (LPMC) and P&L improvement initiatives.
  • Investigate and support on billing queries.

Conditions & benefits

Cafeteria HUF 500.000/yearMedicover insuranceFriendly team and pleasant working environmentStability, career growth and a whole range of certified trainingsExtra benefits (discounted fee to Life1 network, fruit days)Stable multinational company background

Requirements

  • 2-3 years experience in customer management required within the Supply Chain division.
  • Fluent English knowledge.
  • Excellent communications & commercial skills.
  • Strong analytical, business modelling and problem solving skills Well-structured, change oriented and results focused.
  • Ability to work under pressure.
  • Ability to multi-task and manage internal and external requests.
  • Ensure all administrative requirements are met (daily, monthly, annually).
  • Ability to lead virtual cross functional teams.
  • Strong negotiation skills, ability to communicate with demanding customers.

Posted Oct 26, 2026 · Updated 8 days ago · 0 views