German speaker Customer Service and Job Handling Team Leader
Employer · ContiTech
Office and call centre supervisor
Department manager
Supply and logistics managerFull-timeSzeged
Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. We are looking for a Customer Service and Job Handling Team Leader to lead the service job handling team and manage branch support for IEMEA as well as global project business.
Tasks
- Leading the service job handling team (Planning&Costing, Procurement, Purchasing, Customer Service & Job Handling) managing branch support for IEMEA as well as global project business
- Meet service delivery KPI's as agreed with Service Area Manager.
- Ensure safe working conditions complying with company policies and governmental regulations
- Establish a comprehensive backoffice process to support and maintain overall service business.
- Ensure accurately maintaining of required documentation
- Support and maintain overall service business
- Contribute to operative planning for area of responsibility
- Ensure reporting / invoicing / bookings / working hours are complying with internal and legal regulations and executed accurately and timely per order
- Workforce Planning & Costing
- Customer Management
- Global Mobility Management / Travel Management
- Immigration Knowledge
- Tax Knowledge
- Maintaining productivity despite interruptions, machine issues, or changes in plan
- Coordination and Team Synchronization (Timely coordination with colleagues, supervisors, and adjacent shifts)
- Reliable adherence to shift schedules, start/end times, and break regulations