Intermediate AWS & Application Support Engineer
Employer · Aegon
Help desk technician
System administratorData centre operatorBudapest
We are seeking a motivated Production Support Engineer to join our application support team in Budapest. The ideal candidate will have a foundational understanding of application support, incident management, monitoring tools, and troubleshooting, along with basic understanding of Java and .NET applications, AWS cloud services and DevOps practices.
Tasks
- Monitor production applications and respond to alerts, incidents, and service requests.
- Follow established incident management procedures to log, categorize, prioritize, investigate, and escalate issues.
- Assist with troubleshooting applications built using Java and .NET technologies.
- Review application logs, error messages, stack traces, and system alerts to identify potential issues.
- Assist with basic troubleshooting of cloud-hosted applications and related infrastructure.
- Support investigation of issues involving services such as Amazon EC2, CloudWatch, IAM, S3, ECS and load balancers, as applicable.
- Use monitoring and logging tools to track application availability, performance, and system health.
- Review dashboards, alerts, and logs to identify potential production issues.
- Assist in automating repetitive activities to reduce manual work and improve support efficiency.
- Maintain accurate incident records, and resolution details. Contribute to knowledge base articles, operational procedures, and support documentation.
Conditions & benefits
Competitive salaryComprehensive health packageCafeteriaAll You Can MoveBrand new office at an excellent locationHybrid workingOpportunities for growth and advancementA highly people-centric, positive, and supportive work environment
Requirements
- 2 years of experience in IT support, application support, technical operations, or a related role.
- Basic understanding of application support and troubleshooting concepts.
- Familiarity with incident, problem, and change management processes.
- Foundational knowledge of Java and .NET applications, with troubleshooting experience.
- Basic understanding of incident management, issue prioritization, ticket handling, and escalation procedures.
- Basic understanding of AWS cloud services or hands-on experience through projects, or internships.
- Familiarity with at least one monitoring or logging tool, such as Splunk, Dynatrace, Datadog, AppDynamics, New Relic, or AWS CloudWatch.
- Familiarity with tools such as ServiceNow, Jira, Git, or similar platforms.
- Strong analytical, problem-solving, communication, and cross-team collaboration skills.