Support Engineer
Employer · Sagemcom
Help desk technician
System administrator
Software testerFull-timeTransportMealsBudapest
The support team of Sagemcom provides support for the smart metering infrastructure, and mainly for the central data collection and processing applications. Customers are all over the world, from Australia to Brazil. The position includes both application operator and validation engineering tasks.
Tasks
- Troubleshooting based on live operation error tickets. This may require functional troubleshooting or operational troubleshooting
- Find and implement the solution independently
- In case this is not possible, tickets are to be forwarded to lower-level product support and be tracked all the way to incident resolution
- Participate in 24/7 support (on-call duty)
Conditions & benefits
Long-term secure jobWe offer a long-term, secure, and well-paid job opportunity at our stable, international companyLanguage useYou will have the chance to use English in your daily workProfessional growthYou will take on significant professional responsibilities that foster your personal and career growthPerformance feedbackOur performance evaluation system ensures you receive regular feedback from your direct manager, and we also highly value your inputTransport reimbursementWe provide 100% reimbursement for your local public transport passFruit daysWe also have "fruit days" at the officeTeam-buildingOur team-building events are always a great success
Requirements
- understand business and functional specifications and requirements
- communicate in a clear and concise manner with customers and colleagues involved in product support
- cooperate with the customer during the troubleshooting and implementation of the solution
- occasionally travel on abroad
- ability to detect network errors, server errors, resource shortages, but also detection of errors in system components (server-side Java applications, Linux, PostgreSQL, Hadoop)