Order Management Specialist (german speaking)
Employer · thyssenkrupp
Transport clerk
Enquiry clerk
Import-export specialistFull-timeBudapest District XI, 1117. Budapest, Budafoki street 56/C
As the Associate Backoffice Manager, you will ensure seamless customer order processing, logistics coordination, and communication between our central warehouse in Germany and global customers. Your role focuses on managing product availability, shipment flows, and SAP-based order tracking, while serving as a key contact for internal teams and customers.
Tasks
- Manage order and shipment flows and processing from our Central warehouse site to global customers
- Coordinate order fulfilment with production, logistics, and sales teams
- Resolve logistical bottlenecks to ensure timely deliveries
- Act as a central contact for order status, delivery timelines, and customer inquiries
- Process, monitor, and invoice customer orders (including special parts and catalogue products)
- Assign and track delivery dates, proactively addressing delays
- Maintain SAP sales master data and ensure accuracy
- Handle customer inquiries in English and French language via phone/email
- Create and track offers, promotions, and pricing updates
- Monitor payments, reconcile accounts, and initiate dunning processes
- Process returns, packing discrepancies, and price adjustments
- Prepare shipping notifications for freight forwarders
Conditions & benefits
Modern officeA modern office in the 11th district is waiting for you to support your creativity with fun community places, cafe rooms, an own cinema and a skybarFlexible working hoursWe support you with flexible working hours and home office opportunityCompetitive salary and benefitsCompetitive salary and wide range of other benefits (cafeteria & bonus) are provided to youLanguage learningYou can learn new languages in small groups, selecting from 5 languagesLeisure activitiesWe organize leisure time activities (board games, sport activities)
Requirements
- Commercial training (e.g., business administration, logistics) or relevant professional experience
- Strong SAP expertise (mandatory)
- Experience in backoffice, logistics, or customer service is a plus
- Advanced German (written/spoken) -- highly desirable
- Fluent English
- Proficient in MS Office (Excel, Word, Outlook)
- Strong organizational and problem-solving skills
- Customer-focused mindset with excellent communication abilities
- Ability to work independently and in a team