SAP IXp Intern - Solution Support Engineer - Analytics
Employer · SAP
Help desk technician
Systems analystFlexibleStudentsPart-timeTemporaryBudapest
You will have the flexibility to accommodate your work hours to your studies, working partially remotely. Expected commitment: 24-32 hrs/week for at least 9-12 months. The primary responsibility of the support engineer is to assist our customers in resolving issues related to the implementation, deployment, functionality, and usage of SAP Products.
Tasks
- Manage incoming cases to our team, tend to Service Level Agreements, and help draw attention to priority cases.
- Get familiar with and master SAP Analytics Cloud, an end-to-end cloud solution that brings together business intelligence, augmented analytics, and predictive analytics.
- Analyze complex, real-world, unique problems, often working in production environments.
- Deliver solutions to customers that make their businesses run simpler and better.
- Meet, work, and collaborate with colleagues and customers from around the world.
- Develop your skills via external and internal e-learning courses, remote learning sessions, classroom training, and coaching.
- Be the guardian of customer success, ensuring an effortless customer experience.
- Engage with customers by utilizing real-time channels and tools to support them in this area.