Digital Client Solution Analyst (Czech/Slovak)
538,776 – 839,140 Ft / month
Employer · Citi
Help desk technician
Enquiry clerkContact centre agentFull-timeBudapest
The Digital Client Solutions team provides dedicated technical support to Citi clients, helping them navigate and effectively use Citi's electronic banking platforms. The team ensures a seamless digital banking experience by resolving technical inquiries and offering ongoing user support. The Digital Client Solution Analyst is responsible for delivering client resolutions and support in coordination with the broader Customer Service team.
Tasks
- Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
- Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
- Conduct necessary analyses to address client needs
- Communicate resolutions to clients
- Inform clients about problems (system failures, market issues) and provide regular resolution updates
Conditions & benefits
Employer paid Defined Contribution Pension Plan contribution6% of employee's pensionable earnings (PPE Program)Private Medical Care PackageFor employees and family members at preferential ratesLife Insurance ProgramFor employees and family members available at preferential ratesEmployee Assistance ProgramFinanced by EmployerPaid Parental Leave ProgramMaternity and paternity leave; statutory and 2 weeks additional paid paternity leaveSport CardSubsidised via Social Benefits Fund for employees and family membersCompany's Social Benefit FundHolidays Allowance, support for sport and cultural activities, team building eventsAdditional day offFor volunteeringCafeteria/ flex benefitA company benefits system enabling employees to select and purchase benefitsAnnual discretionary incentive awardOpportunity to receive an annual awardSpecial offers and discountsFor employees
Requirements
- Bachelor's degree/University degree
- Relevant experience in customer service
- Fluent English and Native Czech or Slovak (additional languages: Hungarian, Romain, Bulgarian is an advantage)
- Computer proficiency
- Consistently demonstrate clear and concise written and verbal communication
- Proven investigative and analytical skills
- Demonstrated ability to present concepts and influence change
- Consistently deliver high-quality customer service