Customer Service Coordinator
Employer · STARIMPEX Hungary Kft.
Enquiry clerkContact centre agent
Office clerkFull-timeBudapest
STARIMPEX Hungary Kft., a company specializing in business formation and corporate services, is looking for a motivated and well-organized Customer Service Coordinator to join our team in Budapest. In this role, you will serve as a key point of contact for our corporate clients, ensuring effective communication, timely assistance, and smooth coordination of customer-related administrative processes.
Tasks
- Handle client inquiries and provide accurate, professional, and timely responses through various communication channels.
- Maintain positive relationships with existing clients and ensure a high level of customer satisfaction.
- Coordinate with internal departments, including accounting and administration, to resolve client requests and support daily operations.
- Assist clients with service-related documentation, administrative procedures, and general inquiries.
- Maintain accurate and up-to-date customer records and correspondence.
- Monitor and follow up on outstanding client requests to ensure timely resolution.
- Identify customer concerns and escalate complex matters to the appropriate team members when necessary.
Conditions & benefits
A stable, full-time position in a company specializing in business formation and corporate servicesA supportive and collaborative working environmentOpportunities for professional development and career growthPerformance-based bonuses
Requirements
- Fluency in Hungarian and Russian (both written and spoken) is required.
- English language proficiency is considered a strong advantage.
- Previous experience in customer service, client relations, or a similar role is preferred.
- Strong verbal and written communication skills with a customer-oriented approach.
- Good organizational skills, attention to detail, and the ability to manage multiple priorities.
- Confident computer skills, including proficiency in MS Office applications.