Sales Operations, Automotive OE

Tasks

• Handle all commercial inquiries and manage terms and conditions including pricing, rebates, and commissions
• Prepare and evaluate business cases to assess volume and margin impacts; make decisions within established negotiation parameters
• Process exceptions and resolve commercial claims
• Conduct regular customer dialogues to assess satisfaction and continuously improve the customer experience
• Administer customer contracts and commercial agreements
• Maintain rebates, commissions, and special commercial terms in ERP systems (SAP R3/S4)
• Support the implementation and standardization of sales tools and processes, including CRM systems
• Coordinate customer master data creation and maintenance
• Initiate article creation processes in collaboration with Sales, Product Development, Production Planning, and Costing teams
• Configure Scheduling Agreements in ERP systems and establish master data to enable automated order processing via EDI connections
• Ensure adherence to internal and external quality guidelines and customer quality targets
• Maintain compliance with Continental Code of Conduct and all legal requirements
• Escalate customer feedback and satisfaction insights to drive continuous improvements
• Promote customer-centric practices within the Sales Operations department
• Contribute to process and system improvements that enhance organizational efficiency
• Support commercial excellence measurements and reporting
• Manage interfaces with customer logistics and supply chain teams regarding requirements and order execution
• Foster horizontal communication and collaboration across departments
• Support sales planning and forecasting processes
• Generate relevant data and prepare reports and presentations for sales leadership