On-site Customer Support Specialist at MOL
Employer · One Hungary
Help desk technician
System administratorFull-timeBudapest
The purpose of the role is to provide IT support tasks arising at MOL sites through on-site and remote support, while complying with agreed SLAs. Daily user support, equipment management tasks and full administration of trouble tickets.
Tasks
- identifying and troubleshooting hardware and software issues
- issuing, installing and returning IT equipment, mobile phones and office technology
- continuous communication with users and related departments
- handling and administering incidents in the ticketing system
- IT support for online and on-site events
- participation in IT projects and operational tasks
- active building of a shared knowledge base
Conditions & benefits
cafeteria package and bonus or commissionlaptop and mobile phoneWith unlimited domestic voice and data tariff packagehybrid workingDepending on the rolecorporate health insurance, annual screeningSwiss Clinicemployee discountsE.g. family fleethealth program supporting physical, emotional and mental well-beingother discountsE.g. AYCM card, glasses allowancelearning opportunities
Requirements
- you have at least secondary education
- you have 1-2 years of experience in IT support, helpdesk or desktop support
- you have communicative English skills
- you know the Microsoft 365 environment
- you have experience using ticketing systems
- you are proficient in handling mobile devices, especially iPhone devices and MDM systems
- you have a customer-centric, precise and team player mindset
- you have a category B driver's license and driving experience