German-speaking Warranty Administrator
Employer · Ford Magyarország
Enquiry clerk
Office clerk
Appraiser, loss adjusterFull-timeSzentendre
Ford Central and Eastern European Sales LLC is looking for a German-speaking Warranty Administrator in our Szentendre office.
Tasks
- Processing of dealer enquiries on warranty topics for all D-A-CH markets (Germany, Austria, Switzerland)
- Processing of dealer enquiries regarding parts goodwill (non-CLP) in accordance with the regulations
- Supporting Ford dealers with enquiries regarding warranty processing or general warranty topics using the instructions from the warranty manual, Ford PTS, DACH dealer portal and other warranty-relevant documents
- Assist in problem solving for dealers regarding system and process steps with the respective departments in cooperation with technical service and other internal departments incl. GBS (in German and English)
- Answering warranty-related queries from the Ford Customer Relation Centre
- Performing changes to vehicle warranty start dates in cooperation with GBS
- Representation in all areas of warranty processing, such as the Components for Free process
- Send-in deadline extensions for over-aged warranty claims according to internal specifications
Conditions & benefits
CafeteriaBenefits package, annual bonus etc.Car purchase and test drive discountsDiscount for new and used car purchase, and the chance to try recent models during test driving days.Hybrid workingHybrid working model - 4 office days required
Requirements
- Vocational training with a technical (vehicle) background
- Preference is given to employees from the automotive industry (dealer workshop or manufacturer)
- A deep Knowledge of all Ford guarantee topics is necessary
- Good knowledge of vehicle technology
- Communication skills
- Understanding the German Ford/dealer organization
- Knowledge of warranty policies
- Knowledge of OWS-Online
- Knowledge of Microsoft Office (especially Outlook, Excel and Word)
- Knowledge of Microsoft Power Automate
- Native language of the local market and excellent German language skills, as well as good written and spoken English skills, are mandatory