L&D - Sales Enablement Training Coordinator
Employer · Celanese International Corporation
Staff trainerHR specialistFlexibleFull-timeTransportMealsBudapest
The L&D - Sales Enablement Training Coordinator is a strategic partner to functional teams and leaders in Customer Experience. This role is responsible for designing, leading, and continuously improving training and development programs that drive operational excellence and compliance. The Specialist ensures process governance, audit readiness, and capability uplift across CX functions.
Tasks
- Design, implement, and refine CX training programs for Customer Service, Logistics, and Import & Export, based on business needs and stakeholder input
- Lead the onboarding process for CX roles, ensuring consistency and measurable impact
- Conduct Learning Needs Analysis (LNA) and translate findings into actionable development initiatives
- Collaborate primarily with functional leaders (Customer Service, Logistics, Import & Export, OPEX) and secondarily with HR to align training content and priorities
- Develop and manage champions programs to foster peer-driven learning
- Provide guidance and approval for training materials, ensuring compliance and quality
- Oversee management of training-related documentation, knowledge capture and support audit processes
- Drive change management initiatives to embed new skills and behaviors across CX
Conditions & benefits
CafeteriaCompany health insuranceEmployee Referral Program (ERP)Rewards and Recognition ProgramTrainingsHybrid work schedule policyMOL Bubi programAvailable for employees for commuting to the office.Healthcare weekSport activities, advice on diets and opportunities to take part on health checks regularly.School starting benefit for parentsFor parents with child(ren) studying in primary and secondary education in Hungary.Employee Assistance ProgramFruits and vitaminsCharity extra leaveDoggy dayCelanese employees can bring their furry best friends to the office on a weekly basis.
Requirements
- SAP - mandatory, Excel, SharePoint expertise - good to have
- Detailed process understanding in Customer Service, Logistics, and Import & Export
- Project management skills
- Stakeholder management across CX functions
- Experience in development and change management
- Process governance and audit readiness support
- Strong communication and presentation skills
- Creativity and adaptability to change and new trends
- Sound judgment and sense of urgency
- Attention to detail
- Innovative and proactive approach
- Analytical skills
- Utilize new technologies to create effective training tools