Application Administrator with German and English

Employer · Deutsche Telekom

System administratorHelp desk technicianDatabase administratorFull-time

Budapest

Deutsche Telekom is seeking an Application Administrator to provide 2nd level support for complex incidents, service requests, and operational issues in a regulated, high-availability environment.

Tasks

  • Provide 2nd level support for complex incidents, service requests, and operational issues
  • Handle incidents, problems, changes, and service requests using ServiceNow as the central ITSM tool
  • Analyze, troubleshoot, and resolve issues across application, database, OS, and infrastructure layers
  • Support identity and healthcare-related platforms in a regulated, high-availability environment
  • Collaborate with 1st and 3rd level support, DevOps, and engineering teams
  • Ensure accurate ticket documentation, categorization, prioritization, and SLA compliance in ServiceNow
  • Support DevOps and configuration management activities
  • Contribute to the rollout, configuration, and continuous improvement of the ServiceNow platform
  • Participate in automation and operational efficiency improvements, including AI Operator / AIOps solutions
  • Ensure system stability, availability, and performance during office hours and on-call duty
  • Create and maintain operational documentation, runbooks, and knowledge articles in ServiceNow

Posted Nov 4, 2026 · Updated yesterday · 0 views