Junior Coffee Expert - Customer Service
Employer · Nestlé Nespresso SA
Contact centre agentEnquiry clerk
Call centre salespersonFlexibleWeekendFull-timeBudapest, MOM Park
Do you love coffee, enjoy talking to people, and want to work for a premium brand? Join us as a Junior Coffee Expert - Customer Service team member and help ensure our customers not only get answers to their questions but also leave with a truly great experience.
Tasks
- Communicate with our customers via phone, email, and chat
- Help find the best coffee, product, or solution for the customer
- Give advice on how to use coffee machines
- Handle arising issues calmly, empathetically, and professionally
- Recommend and sell products, always starting from the customer's needs
- Accurately document customer cases
Conditions & benefits
Base salary and annual bonusCafeteria450,000 Ft gross per yearGuaranteed benefit equal to 1 month's base salaryTrainings and continuous development opportunitiesProduct allowance and anniversary bonusesSupportive, close-knit teamDog-friendly office
Requirements
- knowledge of Hungarian and communicative English
- high school diploma
- enjoy communicating with people and helping them
- are positive, open, and proactive
- learn quickly, dare to ask questions, and love finding solutions
- work with precision
- use the computer with confidence
- are eager to learn about coffee, sales, and the customer experience