Technical Team Leader
Employer · transcosmos Europe
Office and call centre supervisor
Help desk technician
Department managerDaytimeFull-timeMealsBudapest District VI, Váci út 1-3., DBH Flex, B building 3rd floor
Are you an experienced Technical Support professional with a passion for leading people? We're looking for a Technical Team Leader to inspire, coach, and develop a team of technical specialists while ensuring exceptional service delivery for our customers.
Tasks
- Lead, mentor, and support a team of Technical Support professionals
- Drive team performance through regular coaching and feedback
- Deliver technical training and share best practices
- Monitor service quality and identify opportunities for continuous improvement
- Facilitate team meetings and encourage collaboration
- Build strong relationships with customers and internal stakeholders
Conditions & benefits
Competitive salary and cafeteria benefit package (SZEP Card)Medical Coverage - Private health insurance package - MediCarePaid trainingto equip you with everything you needA stable, full-time rolein our modern Budapest officeA fun, multicultural teamthat values your inputOngoing growth and developmentin a dynamic BPO environment
Requirements
- Proven experience in the BPO (Business Process Outsourcing) field and in team management
- Strong English communication skills (written and spoken)
- Experience with ticketing systems and Microsoft Office
- Excellent coaching, organizational, and problem-solving skills
- A proactive, customer-focused mindset with the ability to motivate others