Automotive Diagnostics Technician - German / Dutch speaker - relocation Budapest
Employer · MSX International
Mechanical technician
Car mechanic
Help desk technicianFlexibleFull-timeBudapest
MSX International is looking for Automotive Technical Support Specialists to support one of the most innovative electric vehicle brands on the market. In this role, you will act as the primary technical interface between the brand and its authorized service network, helping retailers diagnose vehicle concerns, investigate technical issues, and deliver effective repair solutions.
Tasks
- Analyze vehicle-related technical enquiries submitted by authorized service partners
- Review diagnostic logs, fault codes, repair documentation, and vehicle data to identify root causes
- Provide technical recommendations and diagnostic guidance based on OEM procedures and repair standards
- Support retailers with electric vehicle systems, charging concerns, battery-related issues, software functions, connectivity features, and vehicle diagnostics
- Escalate complex technical investigations when additional engineering support is required
- Manage technical support cases from initial submission through final resolution
- Maintain accurate case documentation and technical records
- Monitor case progress and ensure timely communication with retailers
- Deliver support within agreed service level targets and quality standards
- Act as a trusted technical advisor for workshop technicians and service teams
- Support retailers in applying technical documentation, service campaigns, and repair procedures
- Promote effective diagnostic practices and problem-solving methodologies
- Occasionally participate in Retailer onsite technical support for complex cases
- Identify recurring technical concerns and emerging field trends
- Act as an early detection point for potential product quality or reliability issues
- Contribute to the continuous improvement of technical knowledge and support processes
Conditions & benefits
Competitive salary and performance bonusPrivate healthcare packageHybrid working modelInternational career opportunities within MSXContinuous professional development and technical trainingModern office environment in Budapest
Requirements
- Experience in automotive diagnostics, technical support, workshop operations, or vehicle repair
- Strong analytical and troubleshooting skills
- Good understanding of modern vehicle systems and diagnostic processes
- Interest in electric vehicle technologies and emerging automotive innovations
- 2--5 years of experience in automotive technical support, car diagnostics, workshop operations, warranty assessment, or mechanic fields
- Bachelor's or Master's degree in Automotive Engineering, Electrical Engineering, Mechatronics, or equivalent technical education
- Fluent German or Dutch and good knowledge of English
- Advanced English (written and spoken)