German-speaking Warranty Administrator
Employer · Ford Magyarország
Office clerk
Enquiry clerk
Appraiser, loss adjusterFull-timeMealsSzentendre
Ford Central and Eastern European Sales LLC is looking for a German-speaking Warranty Administrator in our Szentendre office to handle warranty topics and dealer enquiries for D-A-CH markets.
Tasks
- Processing of dealer enquiries on warranty topics for all D-A-CH markets (Germany, Austria, Switzerland)
- Processing of dealer enquiries regarding parts goodwill (non-CLP) in accordance with the regulations
- Supporting Ford dealers with enquiries regarding warranty processing or general warranty topics
- Assist in problem solving for dealers regarding system and process steps with the respective departments
- Answering warranty-related queries from the Ford Customer Relation Centre
- Performing changes to vehicle warranty start dates in cooperation with GBS
- Representation in all areas of warranty processing, such as the Components for Free process
- Send-in deadline extensions for over-aged warranty claims according to internal specifications
Conditions & benefits
Being part of a fully supportive, collaborative, and dynamic teamHybrid working model - 4 office days requiredCafeteria -- Benefits package, annual bonus etc.Discount for new and used car purchase and test driving days
Requirements
- Vocational training with a technical (vehicle) background
- Preference is given to employees from the automotive industry (dealer workshop or manufacturer)
- A deep Knowledge of all Ford guarantee topics is necessary
- Good knowledge of vehicle technology
- Communication skills
- Understanding the German Ford/dealer organization
- Knowledge of warranty policies
- Knowledge of OWS-Online
- Knowledge of Microsoft Office (especially Outlook, Excel and Word)
- Knowledge of Microsoft Power Automate
- Native language of the local market and excellent German language skills, as well as good written and spoken English skills, are mandatory