Lead Service Delivery Manager – AI Products
Employer · Deutsche Telekom
IT manager
Department managerOther professional services managerFull-timeSzeged
As Lead Service Delivery Manager, you are accountable for the overall Service Delivery Management function of the AI Product Business. You establish and continuously improve the operational backbone that enables successful delivery of AI products throughout their lifecycle.
Tasks
- Own the Service Delivery Management function for the AI Product Business.
- Define, govern and continuously optimize end-to-end operational processes across the AI product portfolio.
- Own the complete Order-to-Cash (O2C) process, ensuring seamless execution from opportunity handover through delivery, invoicing and revenue realization.
- Own the forecasting process for the AI Product Business, consolidating delivery, revenue, resource and cost forecasts for management.
- Establish governance, reporting and KPIs to ensure operational excellence across all AI products.
- Serve as the central point of contact for management-related operational requests, escalations and business steering topics.
- Drive cross-functional collaboration between Product Management, Finance, Sales, Delivery, Procurement and Engineering.
- Lead Service Delivery Management activities for selected strategic, multinational or technically complex AI customer engagements.
Conditions & benefits
Experience within Artificial Intelligence and CloudExperience within the Artificial Intelligence, Cloud or Digital Solutions business.Understanding of AI platformsUnderstanding of AI platforms, LLM services or managed cloud offerings.ITIL certificationITIL certification.Lean or process optimizationExperience with Lean or process optimization methodologies.TÜV Service Delivery Manager certificationTÜV Service Delivery Manager certification.
Requirements
- 8+ years of experience in Service Delivery Management, Delivery Management, Program Management or Operations Management within an international IT organization.
- Several years of experience leading complex customer engagements and cross-functional delivery organizations.
- Deep understanding of commercial delivery processes including Order-to-Cash, forecasting, invoicing, financial controlling and project governance.
- Strong knowledge of T-Systems internal delivery, finance and operational processes.
- Extensive experience with SAP/SPPM, Salesforce (TSI Force), ServiceNow and enterprise delivery tools.
- Proven ability to coordinate multiple stakeholders across business units, countries and management levels.
- Fluent English (C1); German is considered a strong advantage.