CUSTOMER SERVICE REPRESENTATIVE
Employer · Molgroup
Enquiry clerkContact centre agentFull-timeBudapest
Would you like to work at an organization that plays an active role in renewing Hungary's waste management? Join MOL Csoport's new business unit and help our clients with the daily operation of a nationally important service! We are looking for a customer-focused, precise, and solution-oriented colleague to welcome clients at our customer service points and provide comprehensive support in matters related to the waste management public service.
Tasks
- Courteous and customer-focused greeting of clients arriving at customer service points.
- Accurate identification of customer needs, providing clients with comprehensive and clear information.
- Professional handling, tracking, and closing of cases related to waste management public services.
- Assistance with questions regarding services, contracts, data changes, billing, payments, and administrative procedures.
- Verification, recording, and processing of documents and data required for administration.
- Empathetic and professional handling and documentation of customer complaints, and forwarding them to the relevant department when necessary.
- Informing waiting customers and ensuring a smooth flow of visitors.
- Accurate execution of daily operational and administrative tasks.
- Cooperation with related customer service and professional areas to effectively resolve cases.
- Participation in data provision and reporting tasks.
- Compliance with consumer protection, data privacy, and other relevant legal and internal regulations.
- Formulating development proposals to improve customer service processes and the customer experience.
Conditions & benefits
Competitive compensation packageSupportive team and inspiring work environmentProfessional developmentOpportunity to develop your professional knowledge and customer management skills.
Requirements
- At least secondary education; higher education is an advantage.
- Experience in customer service, administration, or client relations is an advantage, but we also welcome applications from career starters.
- Excellent communication skills and customer-centric attitude.
- Patient, empathetic, and solution-oriented approach.
- Precise, responsible, and independent work.
- Confident computer skills and openness to using IT systems.
- Ability to quickly learn new applications and administrative processes.
- Ability to cooperate and work under pressure.
- Driver's license is an advantage.