HR Services Business Operations Manager
Employer · Syngenta Group
HR managerDepartment manager
HR specialistFull-timeBudapest
As HR Services Business Operations Manager, you will play a pivotal role in shaping a consistent, customer-focused HR Services experience across Europe. Partnering closely with the Europe HR Services Manager, you will help translate operational priorities into high-quality delivery, stronger governance and meaningful improvements for colleagues and stakeholders.
Tasks
- Coordinate workforce onboarding, access, training and role-readiness activities, ensuring colleagues have the information, tools and support needed to perform effectively.
- Maintain operational documentation, process materials, governance routines and reporting frameworks that provide clear visibility of priorities, risks, actions and decisions.
- Support the adoption of agreed ways of working through clear communication, practical guidance and structured follow-through with delivery teams and stakeholders.
- Maintain current, accessible HR Services materials for the Budapest Centre, including standard operating procedures, playbooks, governance packs and reference information.
- Monitor service dashboards and operational metrics; identify performance, quality, capacity and customer-experience trends, and coordinate action on deviations with the delivery team.
- Provide concise, data-driven operational insights and recommendations to HR Services leadership to support timely decisions and prioritisation.
- Coordinate service issues and escalations by bringing together the right stakeholders, clarifying root causes, agreeing corrective actions and maintaining communications through closure.
- Maintain compliance with applicable business-control requirements, ensuring operating materials, evidence and practices remain current, effective and audit-ready.
- Identify and deliver practical continuous-improvement opportunities that simplify work, reduce defects, strengthen controls and improve service consistency.
- Build an inclusive, accountable and results-driven service culture, reinforcing Syngenta leadership behaviours in daily decisions, communication and collaboration.
- Enable managers and team members through clear priorities, performance dialogue, coaching and capability development; the role may have direct oversight of analysts or coordinators.
- Represent Europe HR Services in relevant operational forums, providing a consistent service narrative and ensuring stakeholder feedback is translated into action.
- Build effective partnerships with regional HR Services leaders, HR delivery teams, People Partners, People Advisors, HR Digital and Centres of Excellence.
Conditions & benefits
Professional growthAn environment where every voice matters, professional growth is encouraged, and work-life balance is prioritized.Comprehensive benefitsComprehensive benefits package tailored to your location along with learning and development opportunities, wellness programs, employee assistance programs, and additional benefits in accordance with local practices.
Requirements
- Bachelor's degree in HR, Business, Management, Economics or a related field-or equivalent experience.
- 7 years' experience in HR Operations, HR Services, shared services, service delivery or a similar operational environment.
- Proven ability to lead service performance, quality, controls, escalations and continuous improvement in complex organisations.
- Experience using operational data and dashboards to identify trends and drive practical improvements.
- Strong people, coaching or functional leadership skills, with a focus on capability and accountability.
- Experience supporting operational readiness, change adoption or workforce enablement initiatives.
- Fluent English.