Head of Experience Design & Delivery
Employer · Mito Group
Department managerOther professional services manager
Graphic designerFull-timeBudapest
Now we're looking for an experienced design leader to redefine and lead our Experience Design & Delivery practice. You'll own the vision, the craft and the business performance of the practice, making sure the experiences we design actually get built: from the journey to the launch, with coherent and scalable design systems, accessibility built in and measurable quality.
Tasks
- Practice Strategy & Craft Leadership: Shape the practice's vision, services, positioning and craft bar with the CX Director, and keep design aligned with business goals together with the CX Strategy & Business Transformation Lead.
- Thought Leadership & AI: Build the reputation of Mito and the practice through standout projects and professional results, stay on top of design, technology and AI trends.
- Business Development & Productivity: Take an active pre-sales role in presentations, pitches and proposals, and own the design and delivery parts of our offers.
- Design Ops: Build scalable processes, tools, templates and quality frameworks that make high-quality delivery repeatable.
- Delivery Excellence & Quality Assurance: Own the quality of all design output, from user validation and usability checks to the craft bar.
- Research & Insight: Lead solution insight work, support customer and business insight activities, and manage partnerships with research providers.
- Team Leadership: Hire, lead and grow a team of Experience Consultants and Experience Builders of all levels.
- Embedded Teams: Make sure our client-embedded teams stay well integrated with the core team