Customer Service (Fluent Polish, based in Budapest)
Employer · Falk&Ross Europe
Enquiry clerkContact centre agentFull-timeBudapest
Falk & Ross is one of Europe's leading textile wholesalers for promotional wear, merchandise, and workwear. For our office in Budapest we need a Customer Service Representative to support the Polish Market. Your core mission is to support the customer by providing a courteous and professional service via an effective and efficient order management, answering any enquiries and dealing with any issues.
Tasks
- Processing and releasing customer orders (manual via mail/webshop) in the ERP System, considering customer requests, the payment condition and credit policy
- Responding to customer enquiries by mail or by phone on product availability, order status, deliveries and product information (sizes, brands, colors, alternatives)
- Follow up on backorder status, contacting internal teams for expediting where possible and customer communication
- Assisting and guiding the customers through our online tools such as the webshop
- Process dropshipments in collaboration with the internal departments, procurement and accounting
- Processing of new customers, contact for complementary information and for welcoming them
- Provide support in the current process of handling claims and adapt to take up a more active role when the improved process comes into effect
- All customer and internal communication should be done in a timely and courteous manner, representing a positive voice of the company
- Identify and signal potential lead/buying signals from the customer contacts and pass these on to the sales team
- Maintain data in ERP (Sage) and CRM (Salesforce.com) up to date
- Collaborate with internal teams to ensure a smooth onboarding process and high service levels for new customers
- Think „Service to customers"
Requirements
- You have at least 5 years of experience in Customer Service
- You are native Polish speaker and fluent in English
- You work accurately with attention to detail. Right first-time mindset
- You think „Service to customers"
- You are stress resistant and remain calm when answering questions
- You work collaboratively, being supportive of colleagues and others
- You are eager to learn more about our products and our business
- You identify and signal areas of improvement, in a mindset of continuous improvement