Czech or Slovak speaking CCEC Team Manager
Employer · Tesco Magyarország
Office and call centre supervisor
Department manager
Contact centre agentFlexibleFull-timeBudapest
At Tesco Business Solutions Budapest, we are looking for a CZ/SK CCEC Team Manager to lead a high-performing customer service team and ensure outstanding service delivery across key operational and business KPIs. In this role, you will drive operational excellence, support continuous improvement initiatives, and create an engaging environment where colleagues can thrive and develop.
Tasks
- Leading and motivating a team to deliver excellent customer and colleague experiences.
- Driving performance against service levels, KPIs, and operational targets.
- Managing complex customer and colleague escalations and ensuring timely resolution.
- Collaborating with stakeholders and resource planning teams to achieve business objectives.
- Ensuring processes, procedures, and quality standards are consistently followed.
- Supporting colleague development through coaching, feedback, and performance management.
- Creating an inclusive and engaging team culture that promotes continuous improvement and a great colleague experience.
- Identifying opportunities to improve efficiency, service quality, and customer satisfaction.