Delivery Consultant
Employer · Diligent
Systems analyst
Business analyst
Help desk technicianFlexibleFull-timeBudapest
As a Delivery Consultant at Diligent, you'll partner with customers to improve their governance, risk, audit, and compliance processes through the Diligent One platform. You'll lead discovery sessions to understand client needs, design and configure solutions, deliver training, and guide customers through successful adoption.
Tasks
- Utilize your product and domain expertise to deliver the customer requests and create a delightful customer experience.
- Responsible for the timely and quality delivery of the services requested by customers.
- Collaborate with Customer Success Managers, Senior Managers and Managers to ensure any new service requests are handled appropriately or routed the request to the correct teams.
- Document and maintain the standard operating procedures for performing the customer specific request.
- Consult with the global implementation teams and customer success teams to provide technical guidance to the customer to leverage more value from the product.
Conditions & benefits
Medical, dental and vision coverageFull-time roles are eligible for our comprehensive benefits program which includes medical, dental and vision coverage.401(k) planContribute to our 401(k) plan that includes a company match.Flexible work environmentDiligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs.
Requirements
- 2-5 years of experience in an internal or external client-facing or consulting role
- Ability to effectively engage customer personnel in solution discussions to resolve issues regarding compliance, vendor management, information security and/or risk management requirements and goals.
- Strong passion for Compliance, Vendor management, Information security and/or Risk management field.
- Ability to work as part of a team to deliver in tight timeframes and respond quickly in an ever-changing environment
- Experience in Microsoft Office especially using Microsoft Excel
- Undergraduate degree in a relevant area (e.g. Business Administration, Compliance Management, Legal & Ethics, Supply Chain Management, Engineering, Information Security or MIS) is a plus.