Client Service Manager (Accounting & Tax)
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Financial services managerOther professional services manager
Business analystFull-timeMealsBudapest
The Client Service Manager (CSM) is responsible for overseeing and managing the global delivery of TMF's Accounting & Tax and Global Entity Management service portfolio. This role encompasses the management of global client contracts, ensuring high-quality operations across various regions and technological platforms. The role acts as a trusted partner to clients and internal teams, driving service improvements, managing performance against Service Level Agreements (SLAs), and identifying opportunities for growth.
Tasks
- Establish and maintain operational relationships with global clients to ensure contractual revenue delivery and long-term partnerships.
- Manage the client contact strategy across TMF to support effective communication and governance.
- Monitor trends and share insights with internal stakeholders to identify opportunities for service improvement and growth.
- Maintain a detailed understanding of client contracts and ensure compliance with agreed scope and SLAs.
- Ensure high-quality service delivery in line with contractual obligations and performance standards.
- Identify and resolve ongoing delivery issues by coordinating corrective actions with local offices.
- Maintain accurate and up-to-date documentation during client transitions and process changes.
- Establish reporting frameworks for monthly operational performance reviews with clients.
- Track and analyse contract performance, recommending actions where deviations occur.
- Manage scope changes, including defining, pricing, and negotiating adjustments.
- Drive initiatives to improve client satisfaction based on survey feedback.
- Conduct regular business reviews to ensure alignment with client expectations and support strong Net Promoter Score (NPS) results.
- Oversee annual contract reviews to confirm relevance of scope, volume, and pricing.