Senior AI Software Engineer

Tasks

• Own features end to end. Design, build, test, deploy and support Copilot backend capabilities, including on-call and support after release.
• Build AI agents for real customers. Work on how Copilot's agents plan, call tools, ask the user before taking actions, and manage what goes into the model's context.
• Make the platform easy to build on. Improve the framework, documentation and tooling that other Genesys teams use to contribute agents and tools, and review their designs and code.
• Integrate across Genesys Cloud. Connect Copilot to other Genesys Cloud services and user interfaces through APIs and events.
• Measure answer quality, not only uptime. Write automated tests and LLM evaluations, and use the results to decide on model and prompt changes.
• Keep the service stable and cost-efficient as usage grows. Use monitoring, load testing and usage data to manage reliability, latency and model costs.
• Build in security and compliance from the start. Protect customer data and meet enterprise privacy and regulatory requirements.
• Plan and lead larger pieces of work. Write design documents, take them through review, and break the work down so others can deliver it.
• Communicate clearly. Keep product managers and partner teams informed, and explain trade-offs so others can make a decision.
• Help the team grow. Share knowledge, pair program and give kind, direct feedback. Mentor associate and mid-level engineers.