Client Implementation Consultant
Employer · Certara
Staff trainer
Writer
Technical sales representativeFull-timeBudapest
Certara is seeking a Client Implementation Consultant with a background in medical writing to join our existing CoAuthor team. You will learn CoAuthor in depth, train and educate clients, and collaborate with product and development teams.
Tasks
- Develop deep expertise in CoAuthor's features, templates, and AI capabilities
- Plan and deliver onboarding, training, and ongoing enablement for client writers, reviewers, and project teams
- Understand each client's regulatory writing workflow and recommend how CoAuthor fits into it
- Configure CoAuthor for clients, including setting up templates and prompts
- Guide clients in using AI-assisted writing responsibly
- Create training materials, quick-start guides, and best-practice resources
- Identify adoption challenges and workflow friction early
- Capture client feedback and share it with Product and Development
- Participate in client meetings, product demonstrations, and technical evaluations
- Collaborate with the existing team to share knowledge
- Manage multiple client engagements simultaneously and ensure that timelines are met
Requirements
- Bachelor's degree in life sciences or a related field; advanced degree (MS, PhD, PharmD) preferred
- At least 3 years of regulatory or medical writing experience in pharma, biotech, or a CRO
- Strong understanding of the regulatory writing workflow and the challenges faced by writers and reviewers
- Demonstrated interest in, and willingness to learn, AI-enabled tools
- Comfortable learning and configuring new software, with strong working knowledge of Microsoft Word
- Experience training, mentoring, or presenting to groups, with excellent communication and interpersonal skills
- Strong problem-solving skills
- Ability to work independently and as part of a team
- Strong organizational skills and the ability to manage multiple projects at once