Customer Support Representative with Spanish
Employer · Eaton Corporation
Enquiry clerkContact centre agent
Sales representativeFull-timeBudapest
Eaton Corporation is looking for a Support Executive based in Budapest to provide commercial support for a portfolio of project business customers. You will be responsible for interfacing with customers and internal parties via email, phone, chat, and case management tools.
Tasks
- Handling inquiries via phone, chat and email from customers and/or internal parties
- Managing orders: order entry, price checking, order clearing compliant with Eaton's policies
- Handling complaints
- Full coordination of delivery and billing, including multiple product lines and respective sequencing of project orders to fulfill external customer project
- Handling a variety of pre-sales or post-sales service functions
- Providing assistance to sales functions across EMEA and external customers in areas such as: product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration
- Resolving problems by applying established policies, procedures and tactics and using pro-active communication across internal network of multiple product lines
- Fostering an environment which promotes Eaton's goals and philosophy, encourages continuous improvement and builds customer relationships
Conditions & benefits
Wide Range of Employee BenefitsHybrid work model, Annual bonus, Cafeteria, Private Medical Insurance, Life Insurance, - Eye-glass refund, AYCM partnership, Internal reward system (E-Stars)Employee Wellbeing SupportAccess comprehensive support programs designed to enhance your overall wellbeingFamily FriendlyEnjoy a family-friendly environment with policies that support work-life balanceTalent Management and Career DevelopmentWe are dedicated to your professional growth, with a strong focus on internal mobility, continuous learning, and peer coachingDog-FriendlyBring your furry friend to work in our dog-friendly officeDedicated SpacesUtilize our family room, multi-prayer room, stretching room, and chill room for your comfort and convenienceCompany Yoga SessionsParticipate in regular yoga sessions to stay fit and relaxedSocial ResponsibilityJoin a socially responsible organization committed to making a positive impactEmployee Appreciation DayCelebrate with us on Employee Appreciation Day, recognizing your hard work and contributions
Requirements
- Bachelor's degree (BSC/BA)
- 1-3 years of experience in customer support
- English language minimum B2 level, Spanish
- Basic MS Office
- Strong verbal and written communication skills, Customer Service attitude, strong attention to details, punctuality, problem solving mindset
- SAP/Sales Force knowledge or any Case Management Tool (advantage)