Senior Customer Service Executive - French speaking
Employer · Diageo
Enquiry clerk
Office and call centre supervisorContact centre agentFull-timeBudapest
Diageo is a global leader company in beverage alcohol with an outstanding collection of over 200 brands. We are looking for a Senior Customer Service Executive - French speaking to join our Global Business Operations team in Budapest on a permanent contract. You will drive On Time In Full results, act as team leader's backup, and manage excellent business partnering with high-profile customers.
Tasks
- Train, coach, motivate and develop skills of others within the team
- Train newcomers
- Support the Leader (taking part in project, reporting and analysis)
- Support the Leader within performance management, give input to setting individual monthly OTIF targets and KPIs
- Backup person in the absence of Leader
- Update desktop procedure descriptions upon process changes
- Ensure operational stability within the team
- Liaising with other teams, coordinating issue resolution and ensuring effective WoW
- Proactive out of stock management, involve Customer to the decision by offering alternatives
- Manage Customer initiated order amendments in SAP
- Take ownership of incoming queries from Customers
- Update customer contact details in Customer portfolio
- Manage strong relationship with Customers, In-Market Sales, Supply Chain, Commercial Finance, 3PL and Process Excellence Teams
- Actively promote the CARM Control agenda
- Reporting to support Customer communication and root cause analysis