Vendor Operations Team Lead - Norwegian speaker
Employer · Delivery Hero
Office and call centre supervisor
Department managerFull-timeMealsBudapest
We are looking for a dynamic and results-driven Team Lead to oversee a team of 10 Onboarding Agents. In this role, you will drive the end-to-end onboarding, incubation, and re-engagement processes for our Restaurant and Shop partners.
Tasks
- Manage, motivate, and develop a team of 10 onboarding agents to meet and exceed KPIs.
- Conduct daily huddles, regular 1-on-1 coaching sessions, and formal performance reviews.
- Act as the first point of contact for agents, providing real-time guidance.
- Oversee operational scheduling, leave approvals, and overtime planning.
- Handle team misconduct cases and performance improvement plans.
- Oversee the end-to-end partner journey, including initial onboarding, vendor incubation, and dormant account re-engagement.
- Monitor and manage case queues strictly.
- Track KPI trends, analyze operational data, and build dashboards for senior leadership.
Conditions & benefits
Modern and dog-friendly officeModern and dog-friendly office in Budapest's Mill Park -- easy to reach, even by bike!InsuranceFrom day one: life, accident & health insurance (MetLife).SZÉP-card & MedicareSZÉP-card & Medicare health package.foodora PRO & vouchersfoodora PRO & vouchers -- tasty meals, even in the home office.Mental health support & massagesMental health support & relaxing office massages.Learning & DevelopmentIn-house English lessons LinkedIn Learning access.Extra perksExtra days off, AYCM partnership & all tools provided.
Requirements
- Candidates must have at least a High School / Diploma Certificate.
- Must have at least 2 - 3 years of experience in contact center environment, with at least 1 year of experience as a senior agent or assistant manager or team supervisor.
- Must be fluent in speaking/reading/writing in English and Norwegian.
- Intermediate knowledge of Google Suite or Microsoft tools.
- Intermediate knowledge of CRM tools.