System Optimization Consultant, Business Innovation and Support (BIS), UNICEF GSSC, Budapest, Hungary, Budapest, hybrid, with possible travel, # 596634
Employer · Unicef
Systems analyst
Business analystBudapest
The purpose of the consultancy is to provide expert business analysis and system development support to the BIS section for the GSSC services on ServiceNow and SAP, and to build BIS's capacity to sustain this work.
Tasks
- Independently assess the current state of each service's processes, system configuration, controls, service levels and client experience.
- Benchmark each service against recognized industry and GBS practices and maturity models.
- Identify gaps, inefficiencies, risks and root causes, supported by evidence and data.
- Recommend specific improvements to processes, system configuration, automation, service management and operating models.
- Gather business intelligence requirements across GSSC service domains and translate them into technical tasks, data requirements and mock-ups.
- Identify ready-made, out-of-the-box ServiceNow and SAP solutions that can support current processes.
- Strengthen BIS's business analysis and system development practice.
- Set out a prioritized roadmap of system and business intelligence improvements.
- Transfer knowledge to BIS staff through hands-on coaching, joint delivery, documentation and training.
Requirements
- Education: Master's degree in Computer Science, Information Systems, Business Administration, Data Science or related fields
- Work Experience: At least 10 years of business analysis, process improvement or management consulting experience, including at least 5 years in shared services or GBS environments.
- Fluency in English is required.