Customer Service Representative
Via agency · WHC Ltd
Enquiry clerk
Transport clerk
Import-export specialistFull-timeTransportEcser
We are looking for a Customer Service Representative on behalf of our multinational partner. If you have solid experience in managing customer service processes and are motivated by a dynamic role with diverse responsibilities, we look forward to receiving your application.
Tasks
- Receiving and processing customer orders (via email, ERP system, portal, etc.)
- Sending order confirmations and ensuring all details are correct (quantities, delivery dates, references)
- In the absence of the freight forwarder, liaising with carriers and tracking shipments and providing customers with updates
- Managing customer communication regarding shipping documents (e.g., invoices, packing lists, delivery notes, customs documents)
- Handling order-related issues: missing items, incorrect quantities, delays, returns, and complaints
- Communicating closely with internal teams (warehouse, purchasing, logistics, sales)
- Maintaining accurate records and ensuring proper documentation
- Applying EKAER number if required
Conditions & benefits
Stable and long-term position in a growing companyFriendly, supportive team environmentStructured onboarding and clear processesCompetitive salary based on experienceOpportunities to grow and take ownership of processesWeekly 1 day home office opportunityCommuting contribution 30 Ft / km30 Ft / km
Requirements
- Min. 2 years of experience in customer service, order management, logistics coordination, or a similar role
- Strong communication skills (written and verbal)
- High attention to detail and structured working style
- Ability to handle multiple tasks and stay calm under pressure
- Confidence using MS Office and ideally an ERP system (e.g., SAP, Navision, Odoo, etc.)
- Good English skills (additional languages are a plus)