Technical Support Analyst (English Speaking Student)
Employer · transcosmos Europe
Help desk technician
Contact centre agentStudentsDebrecen
We are looking for a customer-focused support professional who can diagnose and resolve technical issues, deliver timely and high-quality service, collaborate effectively across teams, and communicate clearly while adhering to data privacy and operational standards.
Tasks
- Take full ownership of customer-reported issues, ensuring they are thoroughly managed through to resolution
- Research, diagnose, and troubleshoot hardware and software problems, identifying effective solutions in a timely manner
- Escalate unresolved issues to appropriate internal teams, following established procedures and protocols
- Deliver prompt, accurate, and reliable information to customers, adapting communication style to suit varying technical skill levels
- Provide clear guidance on products and services, adhering to defined customer service and call-handling procedures
- Ensure timely resolution of customer inquiries while consistently maintaining high-quality service standards
- Coordinate with relevant departments to resolve service-related issues in line with company processes
- Maintain strict compliance with data privacy and security policies
- Foster positive and professional communication with customers, team members, and business partners
Requirements
- High school diploma
- Proven working experience in BPO and/or Customer Service environment
- Excellent English language skills
- Strong knowledge of Microsoft Office products
- Affinity to electronics and technology
- Activate student status