Greek speaking Customer Advisor - Budapest, Hungary
Employer · Foundever
Contact centre agentEnquiry clerkFull-timeMealsBudapest
Come and work with us as a Greek Customer Support specialist. Provide first contact resolutions to customer queries and offer specialized customer support through written and phone communication in a multicultural environment.
Tasks
- Provide first contact resolutions to customer queries
- Offer specialized customer support through written and phone communication
- Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
- Meet and exceed our customer service quality goals, compliance regulations and productivity targets
- Create amazing customer experience that people value and we are proud of
- Be responsible to follow the direction of management and provide feedback
Conditions & benefits
Stable company backgroundWe are the part of the Hungarian market since 1999. We are the part of one of the market leaders company in the CX sector.Health and Well-beingCompany doctor contract with ExaMed private health consultant, support for glasses, discount at ExaMed, United Heroes application, free dental check twice per year.Engaging programsMonthly Fun Days, themed days in the office, online games, challenges, darts, table soccer, free coffee, tea and soft drinks, referral program, charity events.Career programInternal career opportunities, talent program, paid professional training lead by professional trainers.Compensation and benefitsCafeteria (SZÉP card), team specific bonuses, jubilee bonus, free bank account, discount in DIY store and hotel chain.Extra holidays by FoundeverWe provide extra holidays for some cases, full-paid father's leave.Multilingual environmentNative colleagues from more than 25 nationalities in a friendly team.Relocation packageIf you're moving to Hungary, we are helping you with the relocation (travel) and work related documents (health insurance, tax).
Requirements
- Native or Proficient level of Greek (C2)
- Advanced level of English (at least C1) both verbal and written
- Previous experience in Customer Service preferred
- Impeccable communication skills
- A calm, cool and level-headed attitude in every situation
- Excellent self-organizing skills
- A proactive approach and willingness to work on own initiative
- Ability to work under pressure, in order to achieve deadlines and KPI's
- Ability to adapt to a continuously changing environment and procedures
- Knowledge of Microsoft Office Pack (Word, Excel)
- Must hold EU citizenship or valid work permit
- Be a local candidate or willing to relocate to Budapest, Hungary