Customer Service Representative
Employer · KONE
Contact centre agentEnquiry clerk
Office clerkDaytimeFull-timeMealsBudapest
Performing telephone customer service tasks as the primary contact person, handling incoming and outgoing phone calls and related administrative tasks, ensuring the smoothest and simplest possible communication with the customer and an efficient flow of information.
Tasks
- Receiving incoming phone calls in accordance with KONE standards, identifying and classifying reports to provide an appropriate response
- Handling incoming fault reports, forwarding the task or request to the appropriate department and following it up, informing the customer according to the process
- Ensuring immediate contact between the customer and the competent KONE employee, forwarding the customer's message and arranging a callback for the customer
- Administration of completed tasks, confirmation to the customer, and request for confirmation from the customer
- Initiating regular customer satisfaction measurement phone calls following the completion of individual tasks/services, gathering customer feedback
- The front office role is therefore a central element of customer service work, which also includes the initial contact and ongoing administration of services.
- Supporting the service department with administrative tasks
- Preparing reports, statistics, and summaries for management