Service Coordinator
Employer · Lupus Consulting
Help desk technician
Systems analyst
Office and call centre supervisorFull-timePart-timeBudapest
We are looking for an experienced Service Coordinator for our Budapest office, full-time or part-time.
Tasks
- Application support activities at clients
- Handling Service Desk tickets in English and Hungarian
- Continuous tracking of tickets and ensuring their resolution by the deadline
- Preparing status reports and documentation needed for billing and planning
- Assessing business processes, designing, improving, and documenting operational procedures
- System testing, supporting client testing
- Training, go-live support, documentation
- Supporting sales activities: participating in drafting professional proposals, creating presentations, delivering client presentations
Requirements
- Higher education in a relevant field
- Dynamic, results-driven, and flexible attitude
- Cooperation with team members
- Negotiation-level English and German language skills
- Team leadership experience is an advantage
- Good communication and problem-solving skills, punctuality, solution-oriented mindset