Service Partners Coordinator
Employer · DHL Express
Transport clerk
Office and call centre supervisor
Supply and logistics managerFull-timeBudapest
As a PUD Service Coordinator, you will participate in coordinating and supporting the daily operations of the rural service area. Your task will be to ensure service standards and operational efficiency, as well as supporting the achievement of regional and network goals. In this position, you will work closely with couriers, subcontractors, station management, and related areas.
Tasks
- Coordinating and supporting daily operations in the area.
- Collaborating with related areas, station management, and subcontractor partners.
- Continuous communication and support for subcontractors and subcontractor couriers.
- Supporting, monitoring, and improving the daily work of couriers.
- Checking couriers' equipment and its proper use.
- Quick and efficient handling of issues arising during daily operations.
- Monitoring the utilization and efficiency of courier routes, actively participating in route design.
- Planning and coordinating shifts and available resources.
- Keeping daily administration accurate and up-to-date, and forwarding necessary information.
- Continuously tracking service standards and operational performance.
- Supporting and monitoring compliance with DHL, occupational health, and safety regulations.
- Supporting the coordination of shipment transport and collection during courier meetings.
- Supporting the introduction of new technologies, processes, and operational solutions.
- Performing courier activities as needed based on local operational requirements.
- Providing professional support, development, and motivation for couriers.
- Conducting on-the-job training and gemba rides for subcontractor partners.
- Continuously checking couriers' knowledge levels and identifying development opportunities.
- Allocating daily tasks based on skills and experience, and monitoring execution.
- Participating in projects and developments aimed at improving station performance.
- Providing management with necessary performance and statistical data.
- Formulating and forwarding improvement proposals to station management.
Requirements
- you have at least 3 years of courier experience
- you have at least a high school diploma
- you have a category B driver's license
- you have basic spoken and written English skills
- you have confident user-level computer skills
- you have a customer-centric and solution-oriented mindset
- you work accurately and precisely
- you communicate well and easily find common ground with colleagues and partners
- you work confidently both independently and in a team
- you handle stress and unexpected situations well
- you are willing to take responsibility for the success of daily operations