Service Delivery Manager (REF5819Y)
Employer · Deutsche Telekom IT Solutions HU
Supply and logistics manager
Buyer
IT managerFlexibleFull-timeBudapest
As part of the Deutsche Telekom Group, the company with over 5300 employees offers a broad portfolio of IT and telecommunications services. We are looking for a dedicated Service Delivery Manager to strengthen our team in Budapest.
Tasks
- Management of contracted suppliers in daily operations
- Monitoring of key performance indicators, deliverables, and deadlines
- Tracking of open action items and supplier obligations
- Identification of performance deviations and initiation of appropriate countermeasures
- Ensuring transparent communication with business units and management
- Commissioning of internal and external service providers
- Coordination of service scopes with business units and procurement
- Support of ordering and commissioning processes
- Checking service delivery against agreed requirements
- Ensuring compliance with internal procurement, compliance, and governance guidelines
- Review and tracking of required documentation and evidence
- Support during audits and compliance checks
- Participation in the implementation of regulatory requirements
- Central contact person for business units, procurement, and suppliers
- Coordination of cross-functional topics and requirements
- Support in tenders, awards, and contract modifications
- Coordination with compliance, data protection, and security stakeholders
- Identification and implementation of optimization potentials
- Further development of supplier management processes
- Documentation and tracking of measures
- Preparation of metrics and status reports
- Maintenance of relevant data in the systems used
Requirements
- Good knowledge of procurement and commissioning processes
- Understanding of service contracts and service descriptions
- Knowledge of SAP, Ariba or similar systems is an advantage
- German language skills
- English language skills
- High degree of personal responsibility and pronounced execution strength
- Structured and highly reliable way of working
- Pronounced organizational skills
- Ability to manage and prioritize multiple topics in parallel
- High communication and coordination skills
- Confident demeanor towards internal and external partners
- Commitment to action and follow-up on agreed measures