Conversational AI Bot Designer
Employer · One Hungary
Systems analystWeb and multimedia developer
Business analystFlexibleFull-timeBudapest
The goal of the position is to design and continuously improve interactions between users and artificial intelligence-based systems. Developing dialogue structures, communication styles, prompting frameworks, and user processes for chatbot, voicebot, and AI agent solutions, keeping business and customer experience goals in mind.
Tasks
- designing dialogue and interaction processes for chatbot, voicebot, and AI agent solutions
- developing and optimizing user journeys, dialog flows, intent structures, and prompt architectures
- translating business needs into Conversational AI solutions
- defining the communication style, personality, and response strategies of virtual assistants
- designing error handling, fallback, and escalation processes
- analyzing user feedback and performance metrics, identifying opportunities for improvement
- creating functional specifications and providing professional support for development
- collaborating with development, UX/UI, business, and operations teams during the implementation and further development of solutions
Conditions & benefits
Cafeteria package and bonus or commissionLaptop and mobile phoneWith an unlimited domestic voice and data tariff packageHybrid workDepending on the positionCorporate health insuranceAnnual health screening (Swiss Clinic)Employee discountsE.g., family fleetHealth programHealth program supporting physical, emotional, and mental well-beingOther discountsE.g., AYCM card, eyewear supportLearning opportunities
Requirements
- higher education in business informatics, economic informatics, technical management, economics, finance, or IT
- 5-10 years of relevant professional experience
- negotiation-capable English language skills
- experience in digital customer processes, online services, or customer experience development projects
- familiar with Scrum, Kanban, or other agile methodologies
- confident user of JIRA, Miro, and Microsoft Office tools
- strong business mindset, systemic thinking, and excellent communication skills
- important for you to understand customer needs and transform them into innovative solutions