Customer Care Professional
Employer · WHC Ltd
Enquiry clerkContact centre agent
Sales representativePart-timeTransportMealsFót
We are looking for a Customer Service Representative to join a dynamic, international team within a global manufacturing environment. This is not a typical SSC or call center role --- you will act as a key contact for customers and partners, managing the full order lifecycle and ensuring a seamless customer experience across regions.
Tasks
- Act as a main point of contact for customers, distributors, and partners (pre- and after-sales)
- Manage end-to-end order processes
- Order entry, tracking, and follow-up
- Quotes (handled in writing)
- Invoicing and dispute resolution
- Provide support via email, phone, and web tools
- Handle customer queries related to order status, lead times, shipments, returns
- Manage key accounts and assigned regions
- Collaborate cross-functionally with Sales, Technical Support, Supply Chain, Engineering
- Coordinate returns, repairs, and logistics processes
- Maintain accurate customer and order data (SAP)
- Use customer portals for order management
- Participate in process improvements and customer calls
- Ensure compliance with internal policies and export regulations
Conditions & benefits
Annual bonusSZÉP cardCompany shuttle busOn-site canteenDaily allowance for vending machinesPrivate healthcareFree on-site gymWeekly spine training / wellness program
Requirements
- Experience in customer service / order management / inside sales
- Direct customer-facing experience is essential
- Strong French and English skills (written & spoken)
- Confident communicator with a customer-focused mindset
- Ability to work in a fast-paced, high-volume environment
- Strong attention to detail and problem-solving skills
- Team player with high motivation
- Basic technical affinity is a plus
- SAP experience is an advantage
- Good knowledge of MS Office