Lead Analyst
Employer · Sanofi
Business analyst
Systems analystFlexibleFull-timeBudapest
We are an innovative global healthcare company looking for a Lead Analyst to join our Digital Team as part of the Service Excellence organization. In this role, you will serve as a senior strategic enabler and execution lead for service lines, providing guidance, coordination, and leadership of cross-service initiatives to enhance service management capabilities.
Tasks
- Develop, standardize, and maintain key performance indicators (KPIs) for service management across service lines
- Consolidate and analyze service performance, customer feedback, and effectiveness metrics across multiple services
- Provide actionable and structured insights to service lines and stakeholders on service performance
- Identify systemic trends and recurring issues and highlight cross-service improvement opportunities
- Support the preparation of executive-level performance reporting
- Guide service lines in establishing and consistently applying effective service management practices
- Provide consultative support to help service lines prioritize and execute service improvement efforts
- Communicate and reinforce quality standards and best practices for service delivery
- Design and deliver targeted training programs to enhance service lines' service management capabilities
- Lead or coordinate cross-functional improvement initiatives to address root causes