Customer Care Specialist
Employer · IMI Climate Control
Enquiry clerk
Sales representative
Office clerkFull-timeBudapest
The Customer Care Specialist is responsible for providing high-quality support to customers and the sales organization throughout the entire order-to-delivery and post-sales process. The role acts as the main point of contact for customers, ensuring timely order management, effective communication, issue resolution, and a positive customer experience.
Tasks
- Provide assistance and support to the sales team in managing customer accounts and commercial projects.
- Monitor order progress and proactively communicate status updates to customers and internal stakeholders.
- Maintain and update customer-specific price lists and commercial conditions within the ERP system (JDE).
- Collaborate closely with Logistics, Planning, and Production teams to coordinate order fulfillment and delivery schedules.
- Monitor customer payments and credit limits in cooperation with the Finance department.
- Manage day-to-day customer relationships, including inquiries related to products, pricing, deliveries, specifications, catalog updates, and new business opportunities.
- Handle customer complaints and claims, ensuring timely registration, investigation, follow-up, and resolution.
- Manage customer cases through the Customer Care platform and other company systems.
- Coordinate warranty claims.
- Support the Quality department in the management of non-conformities, including documentation collection, sample requests, and closure of corrective actions.
- Maintain accurate customer records and documentation within company systems.
- Identify customer concerns and escalate critical issues when necessary to ensure customer satisfaction.
- Contribute to continuous improvement initiatives aimed at enhancing customer service processes and customer experience.
- Office management
Conditions & benefits
Strong benefits and flexible policiesWe believe in nurturing your wellbeing, too, with strong benefits and flexible policies that help you succeed.Growth and learningWe encourage curiosity, make learning part of everyday life, and give you real opportunities to build new skills and move your career forward.
Requirements
- Bachelor's degree in Business Administration, Economics, or at least secondary education.
- Previous experience in Customer Service, Customer Care, Sales Administration, or Order Management.
- Experience working with ERP systems (JDE, Salesforce experience is an advantage).
- Strong customer orientation and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Proficiency in Microsoft Office applications.
- Hungarian - Native.
- English - B2 level.