Czech & Slovak Customer Advisor - Budapest, Hungary
Employer · Foundever
Contact centre agentEnquiry clerk
Help desk technicianFull-timeTransportMealsBudapest
Join our Czech Slovak Customer Support team at Foundever. As a customer service specialist, you will respond effectively to customer enquiries, develop product knowledge, and maintain administrative records in a global telecommunications and technology environment.
Tasks
- Respond efficiently and effectively to all customers' enquiries within given timescales
- Develop and maintain a full technical knowledge of the client's products and services
- Deal with all correspondence as requested/required
- Accurately log all calls and in line with procedures
- Responsibly maintain and update all job-related administrative forms
- Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff
Conditions & benefits
Stable company backgroundWe are the part of the Hungarian market since 1999. We are the part of one of the market leaders company in the CX sector.Health and Well-beingCompany doctor contract with a private health consultant, and we offer support for glasses. Discount at the company doctor for your private consultation.Engaging programsMonthly Fun Days (treasure hunt, massage, etc.) themed days in the office, online games, challenges. Darts and table soccer in the office, coffee (coffee machine and coffee maker) and tea and soft drinks are available, free of charge. Referral program, charity events.Career programInternal career opportunities, talent program for those who want to improve their skills. Paid professional training lead by our professional trainers.Compensation and benefitsCafeteria (SZÉP card), team specific bonuses, jubilee bonus, free bank account at one of the market leader bank group, discount in DIY store and in a Hotel chain for the reservations.Extra holidays by FoundeverWe provide extra holidays for some cases, full-paid father's leaveMultilingual environmentNative colleagues from more than 25 nationalities, become a member of a friendly team, a company culture where we respect our diverse and unified teams, where we are proud of our achievements.Relocation packageIf you're moving to Hungary, we are helping you with the relocation (travel) and work related documents (health insurance, tax)
Requirements
- Native or Proficient level of Czech
- Native or Proficient level of Slovak
- Intermediate level of English (B1)
- Previous experience in Customer Service preferred
- Impeccable communication skills
- A calm, cool and level-headed attitude in every situation
- Excellent self-organizing skills
- A proactive approach and willingness to work on own initiative
- Ability to work under pressure, in order to achieve deadlines and KPI's
- Ability to adapt to a continuously changing environment and procedures
- Knowledge of Microsoft Office Pack (Word, Excel)
- Must hold EU citizenship or valid work permit
- Be a local candidate or willing to relocate to Budapest, Hungary