Italian speaking Client Support Specialist
Via agency · Karrier Hungária
Enquiry clerkContact centre agent
Office clerkFull-timeTransportBudapest District XIII, 13th district
Our partner is a well-established international service provider supporting business customers across multiple European markets. As a Client Support Specialist for the Italian market, you will play an important role in providing a high-quality customer experience and finding effective solutions to customer needs.
Tasks
- Manage the onboarding of new clients, including accurate processing of orders and documentation
- Communicate with clients via phone and email, providing timely updates and handling inquiries
- Handle and resolve customer issues end-to-end, from initial report to full closure
- Build strong relationships with clients and collaborate closely with internal teams
- Support the Sales team during occasional client visits and selected marketing activities
- Collect and report customer feedback to support continuous service improvement
- Ensure accurate administration of customer data, orders, and documentation
Conditions & benefits
Secure, long-term employmentStable, international environmentHybrid working model2 home offices/week after onboardingTrainingStructured onboarding and continuous trainingCompensationCompetitive compensation package with performance-related elementsTransportation allowancePublic transport passOffice locationModern office in a central Budapest location, in the 13th districtTeamSupportive, friendly team
Requirements
- business fluency in Italian and good English skills
- Excellent communication and interpersonal skills
- Proactive and solution-oriented mindset
- Team player with a structured approach and respect for procedures
- Confident user of MS Office