Italian Speaking Customer Support Specialist
Employer · EPTA GROUP
Contact centre agentEnquiry clerk
Transport clerkFull-timeTransportMealsBudapest
Join Epta International BSC as an Italian-Speaking Customer Support Specialist! At Epta International BSC, we're a world leader in commercial refrigeration solutions, delivering sustainable, cutting-edge products and exceptional service to our customers around the clock. We're now expanding our team and building an Italian-speaking Customer Support Team. Whether you already have experience or you're a fresh graduate excited to start your professional journey, this is your chance to grow with an international company that truly values its people.
Tasks
- Provide top-quality support to our Italian-speaking customers via phone and email
- Manage service requests, schedule maintenance visits, and coordinate technician activities
- Log and track cases accurately in our internal systems
- Communicate effectively with colleagues, subcontractors, and clients to ensure smooth operations
- Collaborate across shifts to keep everything running seamlessly
Conditions & benefits
cafeteria packageflexible remote working/home office opportunityeasily accessible and newly built office in the heart of Budapesteyeglass & home travel reimbursementpeer-to-peer reward systemallows you to acknowledge your colleaguesvolunteering activitiesprovide you extra holidays in returnbirthday extra holidayan extra holiday for your birthday
Requirements
- Near-native skills in Italian with at least intermediate English
- Strong communication and problem-solving skills
- Organized, detail-oriented, and proactive --- even in busy moments
- Comfortable working in a dynamic, multinational environment
- Proficient with MS Office (Excel & Outlook); Salesforce experience is a plus
- Be located in Hungary or willing to relocate
- Fresh graduates are encouraged to apply! Enthusiasm, curiosity, and a can-do attitude matter most