Team Manager - Cloud Managed Services
1,750,000 – 3,000,000 Ft / month
Employer · Veeva Systems
IT manager
Other professional services manager
Office and call centre supervisorFlexibleFull-timeMealsBudapest
Join Veeva as a Team Manager, Cloud Managed Services (Vault) and lead a high-performing team that ensures our Life Sciences customers achieve consistent, high-quality outcomes with their Veeva Vault applications. You will oversee a growing team of consultants responsible for supporting customers' Production Vaults, driving continuous enhancement, and maintaining system reliability.
Tasks
- Manage and grow a team of Consultants focusing on Managed Services work on the Veeva platform (Vault); for both small and large global accounts
- Lead your team including resource planning, follow up with their utilization, and ensure their professional growth leading to Employee Success
- Own the hiring process for consultants in Poland and Hungary, ensuring a pipeline of high-caliber talent
- Coordinate communication between implementation teams and Managed Services to ensure smooth transitions and consistent operational delivery
- Serve as a point of leadership contact for selected Pharmaceutical and Biotech customers of all sizes, acting as an escalation point
- Work with new and existing customers to expand contract offerings and strengthen long-term service value
Conditions & benefits
Veeva Charitable Giving ProgramMobile and/or internet contributionMedical InsuranceGlasses and Fitness reimbursementsHealthy MealsAdditional annual leave over the end of year (Veeva Break)
Requirements
- 2 years of experience in a Leadership role
- 5 years of experience working in IT, Project Management, Consultancy, Technical Product management or an adjacent business role
- Proven hiring professional with demonstrated success attracting and selecting strong technical talent
- Skilled escalation manager able to navigate complex customer situations and drive outcomes aligned with customer success
- Adaptable contributor who performs effectively both independently and within cross-functional, fast-paced environments
- Analytical problem-solver with strong critical thinking and decision-making abilities
- Clear and confident communicator with excellent written and verbal English skills
- Bachelor's degree or equivalent practical experience
- Legal authorization to work in Poland or Hungary
- Ability to work from the Budapest office once per month and to travel periodically for customer or team meetings