Communication Administrator
Employer · Verra Mobility
Enquiry clerkContact centre agent
Office clerkFull-timeBudapest
The Communication Administrator is a key member of the Euro Parking Collection (EPC) Customer Care Department, providing critical support across all customer and client communication channels. This role ensures the efficient handling of complex, multi-language correspondence in a highly regulated environment, supporting more than 450 issuing authorities across 15 European countries.
Tasks
- Efficiently manage all incoming and outgoing written correspondence, ensuring accuracy, compliance with business rules, and adherence to SLA deadlines.
- Handle representations in multiple languages, tailored to specific client requirements.
- Maintain and manage individual email inboxes, ensuring timely action is taken.
- Promptly escalate high-priority or sensitive matters to appropriate stakeholders.
- Manage inbound and outbound calls in designated language(s).
- Record accurate and detailed case notes following calls and other key interactions.
- Translate, edit, and proofread documents as required.
Requirements
- Fluency in multiple languages is essential
- High level of attention to detail and the ability to confidently navigate multiple systems
- A thorough understanding of and adherence to General Data Protection Regulation (GDPR) requirements
- Ideal for candidates with 1-3 years of relevant experience in customer service, technical help desk roles, or administrative functions