Services Business Process Analyst
Employer · Emerson
Business analyst
Systems analystFull-timeDebrecen
The Global Services Portfolio team is essential to Global Services and its strategy to simplify and converge service offerings that help customers achieve their outcomes. We are seeking a Services Business Process Analyst to lead the ongoing management and improvement of Services processes across the full lifecycle, from sales and renewals through delivery, support, and retirement.
Tasks
- Own the process governance framework for Global Services, including the process inventory, standards, decision rights, and review cadence.
- Document and maintain all Services processes, including process maps, SOPs, work instructions, and role definitions.
- Partner with Services leadership and process owners to build and prioritize the process improvement roadmap.
- Define the end-to-end process architecture across the Services lifecycle.
- Drive improvements to sales, renewal, and delivery processes across all channels.
- Set lifecycle management standards for services from launch to retirement.
- Liaises with IT, translating business needs into system and infrastructure requirements.
- Lead root-cause analysis for complex, cross-functional process issues.
- Define and track process performance measures, report results to leadership.
- Lead change management and adoption through training, targeted communications, and coaching.