PERSONAL CUSTOMER SERVICE REPRESENTATIVE
Employer · MOLGROUP
Enquiry clerkContact centre agent
Office clerkFull-timeBudapest
Would you like to work at an organization that plays an active role in renewing Hungary's waste management? Join MOL Csoport's new business unit and help our clients with the daily operation of a service of national importance! We are looking for a customer-centric, precise, and solution-oriented colleague to welcome clients at our customer service points and provide comprehensive support to those turning to us regarding the public waste management service.
Tasks
- Polite and customer-centric reception of visitors arriving at customer service points.
- Accurate identification of customer needs, providing comprehensive and clear information to clients.
- Professional handling, tracking, and closure of cases related to the public waste management service.
- Assistance with questions regarding services, contracts, data changes, billing, payments, and administrative procedures, among others.
- Verification, recording, and processing of documents and data required for administration.
- Empathetic and professional handling and documentation of customer complaints, and forwarding them to the relevant area when necessary.
- Informing waiting customers and ensuring the smooth management of customer traffic.
- Accurate performance of daily operational and administrative tasks.
- Cooperation with related customer service and professional areas to achieve efficient problem resolution.
- Participation in data provision and reporting tasks.
- Compliance with consumer protection, data protection, and other relevant legal and internal regulations.
- Formulation of development proposals to improve customer service processes and customer experience.
Conditions & benefits
Competitive compensation packageSupportive team and inspiring work environmentOpportunity to develop your professional knowledge and customer management skills
Requirements
- At least secondary education; higher education is an advantage.
- Experience in customer service, administration, or client relations is an advantage, but we also welcome applications from career starters.
- Excellent communication skills and a customer-centric mindset.
- A patient, empathetic, and solution-oriented attitude.
- Precise, responsible, and independent work.
- Confident computer skills and openness to using IT systems.
- Ability to quickly learn new applications and administrative procedures.
- Ability to cooperate and resilience under pressure.
- A driver's license is an advantage.